SHIPPING & DELIVERY

We want getting your order to you to feel as straightforward as it is to fall in love with.

You'll find our estimated delivery times and duties information below. Delivery timeframes apply once your order has been dispatched.

Order processing

We aim to process and dispatch every order as quickly as possible, within 1 to 2 business days. During busier periods, such as launches and the holiday season, dispatch may take a little longer than usual.

Once your order has been dispatched, you'll receive a confirmation email with your tracking details so you can follow its journey.

Delivery times

Shipping is complimentary on every order, worldwide.

Please note delivery times are based on working days, Monday to Friday, and begin once your order has been dispatched.

Duties & taxes

For some destinations, duties and taxes are covered by us up to the following thresholds:

• EU — all orders are sent DDP (Delivered Duty Paid), nothing further to pay on delivery
• USA — orders up to $800 are sent DDP (Delivered Duty Paid)
• UK — orders up to £135 are sent DDP (Delivered Duty Paid)
• Canada — orders up to $150 CAD are sent DDP (Delivered Duty Paid)
• Australia — orders up to $1,000 AUD are sent DDP (Delivered Duty Paid)

For other destinations, or for orders above these thresholds, customs duties, taxes or import fees may apply and are the responsibility of the customer. These charges are set by your local customs authority and are outside of our control.

If customs charges are refused and the parcel is returned to us, any return shipping and handling costs will be deducted from your refund.

Tracking your order

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details. Please allow 24 to 48 hours for tracking to update after dispatch.

Delays and busy periods

We always aim to get your order to you within the estimated timeframe shown above.

Please allow a little extra time during busy periods, as dispatch and delivery may take slightly longer than usual. If your tracking hasn't updated for longer than expected, or you think your parcel may be delayed, please contact us and we'll be happy to help.

Address accuracy

Please check your shipping address carefully at checkout. We're unable to change an address or redirect a parcel once it has shipped, and we can't be responsible for orders delivered to an incorrect address provided at checkout.

Lost or damaged parcels

If your order arrives damaged, contact us within 7 days of delivery with your order number and a photo, and we'll make it right. If tracking shows your parcel as delivered but you haven't received it, please check with neighbours and your local carrier depot first, then contact us within 7 days.

Need help?

If you need help with your order, contact us, and include your order number where possible so we can help you more quickly.